Lets be careful in stating that all blame for damages are on turning the air assist down. Yes, the lowered air pressure may have allowed certain materials to burn easier than with full air pressure. But, the damage to the mirror is more likely due to the mirror being used after being coated buy dust and or smoke from cuts and or burning in the machine. Not so much the lower pressure air. Air pressure is surely part of the issue, but if it had been corrected or had others that burned materials on the machine noted it, the mirror damage probably wouldn’t of happened.
There are many ways to use the machine with low or to nearly no air pressure without harming the optics or the machine.
I would suggest that this is a moment to learn from. Once you find the member that turned down the pressure and didn’t return it to normal setting, give them a light reprimand. Then add to the training materials, a discussion of the air pressure setting on the machine.
I know this won’t fix all problems, but improved training brings up the average knowledge of the group. So when you have the member that took training 2, 3, or 4 years ago asking questions, those around them that help and took training more recently or are advanced users of the laser are better prepared to look for more possible issues.
That all said, I’m not saying the laser training or those that train are bad. This is just an opportunity to learn and grow.