Brian with Thunder Laser USA Support and Innovation Labs here…
I just wanted to let you know, we are constantly evolving and expanding our support documentation and resources.
You can find the support portal here:
We will try to monitor these threads but if you have an issue that requires Thunder support, feel free to email [email protected] and a ticket will be generated which the entire Thunder team can collaborate on and respond to.
Since you may have multiple Thunder machines, Please always include the model, wattage, and serial number of the unit with your submission. Some lasers may be outfitted a bit differently so we need to verify the machine by SN ( you can snap a pic of the machine label near the main power connections on the back of the machine). Thanks and let us know if we can help.