It seems the goal is to have a central board where we can all see the issues that need to be fixed, rather than a hard to use multi-level system that effectively black holes all issues like the previous system that was setup back in the day and is being ridiculed in this thread.
The central list allows for public accountability which is the major gain from our TALK Issue Category approach. Plus, this may be able run in conjunction with TALK.
If you look at what @denzuko is trying to setup, it seems that the system will be able to start tickets via email. This is awesome, as we can setup a user that follows just the Issues Category of Talk. That user would receive emails when ever a new thread was started. If we have the email side setup well enough, it may automatically build the ticket in the ticketing system.
From there, we can have a TV feed of the issues needing help at DMS. Which is something I would glance at personally if it were at the space and try to fix the items that I could easily.
Second, our forum can receive emails and turn them into posts directly on the threads. So if a item were completed and the ticket was closed, the new system might be able to send an email to the forum with the solution and a request for a moderator to close the thread.
With this kind of a setup, the new ticket / help desk setup may be a great addition to our system. @John_Marlow has been running a tool status page for DMS for a few years now, if the new help desk works, it may also be able to update the tool status page as well, given the correct hooks, again bettering our current systems.
So before we call this another failure, lets give it a chance. I can see ways that it could help without removing functions that are some what working. Plus, if we have all this information in a central database, we might even be able to learn from it to further advance the space.