I am also a member of the Fort Collins Creator Hub:
https://www.fortcollinscreatorhub.org/
They have “docent” hours where knowledgeable folks are available at the space for specific hours each day to help folks with the tools and techniques.
The system works well and I believe is well liked by the (much smaller) maker community there.
One thing they do (in addition to simply having people on site) is to carve out a 1 hour Orientation period each day. This works like our Open House, is handled by the Docent on site, and concentrates the “tell me about the space” questions to just one portion of the Docent’s on-site time and allows them to handle that issue for multiple people at once.
Perhaps CA should consider a small segment of the CA Office Hours as being set aside for a CA tour, perhaps of 15 minutes duration, so you’re not being interrupted at random points during Office Hours for that task.
Something along the lines of “the last 15 minutes of the first hour of “CA Office Hours” is explicitly set aside for a tour of the CA features and facilities. Anyone interested in an overview of CA should try to drop in at that time.”
This has several benefits:
- Doing it at a standardized time means only doing it 1X per block, at most.
- Doing it early in the hours block allows the opportunity to turn an interest into an action in the remaining two hours.
- Doing it in the bottom of the 1st hour avoids issues of getting blindsided as one walks in the door, especially if traffic makes on a little late.