- Something is broken. Who do I report it to?
- We are out of (soap / printer toner / toilet paper / solder / super glue / etc…). Who do I contact to have more purchased?
- How do I request a color of ABS filament be purchased to use in the 3D printers?
- What about … ???
We now have a one stop answer for all those issues, requests, and more!
Just open a ticket and describe the issue / request in detail (pictures can be attached to the ticket); and, the ticket will be forwarded to the correct group/person to be addressed in a timely manner!
The ticket system can be accessed through this link: https://dallasmakerspace.org/helpdesk
NOTE: You will use the same login information that you use for the billing system. If you haven’t logged into the billing system to create activate your Active Directory login, you can follow the instructions on the following thread: https://talk.dallasmakerspace.org/t/our-jump-server-is-up/4348?u=lisaselk (or check out the new wiki page on “How to Enable Your Active Directory Login” at: https://dallasmakerspace.org/wiki/How_to_Enable_Your_Active_Directory_Login).
For screen shots of the ticket system, you can check out the wiki page, “How to Create a Helpdesk Ticket” (https://dallasmakerspace.org/wiki/How_to_Create_a_Helpdesk_Ticket)
The ticket system is ‘live’ and we would like to encourage you to start using it. Please let us know if there are any options that we should consider adding (use “other” in the meantime). Thanks!