Who do I contact for...?

  • Something is broken. Who do I report it to?
  • We are out of (soap / printer toner / toilet paper / solder / super glue / etc…). Who do I contact to have more purchased?
  • How do I request a color of ABS filament be purchased to use in the 3D printers?
  • What about … ???

We now have a one stop answer for all those issues, requests, and more!

Just open a ticket and describe the issue / request in detail (pictures can be attached to the ticket); and, the ticket will be forwarded to the correct group/person to be addressed in a timely manner! :slight_smile:

The ticket system can be accessed through this link: https://dallasmakerspace.org/helpdesk


NOTE: You will use the same login information that you use for the billing system. If you haven’t logged into the billing system to create activate your Active Directory login, you can follow the instructions on the following thread: https://talk.dallasmakerspace.org/t/our-jump-server-is-up/4348?u=lisaselk (or check out the new wiki page on “How to Enable Your Active Directory Login” at: https://dallasmakerspace.org/wiki/How_to_Enable_Your_Active_Directory_Login).


For screen shots of the ticket system, you can check out the wiki page, “How to Create a Helpdesk Ticket” (https://dallasmakerspace.org/wiki/How_to_Create_a_Helpdesk_Ticket)

The ticket system is ‘live’ and we would like to encourage you to start using it. Please let us know if there are any options that we should consider adding (use “other” in the meantime). Thanks! :slight_smile:

9 Likes

This is a fantastic idea!!!

2 Likes

I may have seen something in another thread about this, but will we be able to see all open tickets? It’d be very helpful overall if we can, so that 1) If something is broken that I can’t use or do anything about, that I can plan around that. 2) If there is an issue of something that I (or anyone who wants to) CAN do something about, then it will help to empower all of us to get things done.

1 Like

It would make more sense to reply here… https://talk.dallasmakerspace.org/t/is-there-an-itop-dashboard-or-search-showing-open-tickets-for-all-users/5887/5

1 Like

It would be nice if we could send tickets from the computers at the space, without requiring a log in. I rarely have my computer or tablet with me when I am at the space, and I don’t feel comfortable using my password on insecure system, not to mention it is 18 random characters and I don’t have my Mooltipass with me when I am at the space.

I doubt, I am all that unusual in not having a personal computer at the space, nor in not trusting insecure computers. While handling and processing tickets should certainly be login/password locked, I fail to see the need to have such control on reports of trouble. A voluntary email is the most we should need, at least if the ticket report comes from within the DMS domain. No need to worry about spam tickets from within the space.

2 Likes

You can also just send an email to help, helpme, or helpdesk @dallasmakerspace.org, dallas.ms, etc.

1 Like

Unpinning and closing as this is no longer relevant.

This is now the appropriate way to report issues.
https://talk.dallasmakerspace.org/t/poll-for-members-who-will-be-reporting-and-resolving-issues-and-requests-posted-here-on-talk/13019

1 Like