I still have sign in information somewhere for a DMS Pinterest account. Lisa was part of that. I thought it useful. Just letting you know in case you think so, too.
When someone cancels they are ask why they are quitting. Most people put something in that field.
The BOD gets an email about every single cancellation.
Eight months ago there was a fairly consistent complaint about not getting the classes they wanted to be able to use the space.
The current cancellations are usually moved, finished current project, cannot afford it or do not have the time. Very few are people we could retain.
The data is buried in one of our many databases. I am willing to find it and homogenized the exit reasons. I would like to hide the people’s names. Leave the reason written and categorize them into appropriate subsets. Report on it monthly. The cancellation reasons are all hand written. So quitting might have 6 common variants. WHY people are leaving is important to watch. I read these emails daily, specifically, their name and reason. Currently, not much opportunity to bring people back. For instance if someone is moving out of state, what can you say?