I want to clear up any confusion regarding the unexpected email notices you may have received recently.
Some routine system cleanup was performed to close out older, inactive support tickets. During this process, a wave of automated closure notifications was accidentally triggered for historical tickets.
Please feel free to safely disregard that message, as your old tickets were simply closed due to their age. No action is needed on your part. We truly appreciate your understanding, and thank you for being a part of our community!