My mother-in-law is my PC support challenge. She's 86 and wants me to explain everything I'm doing to her computer to her while I'm doing it. She doesn't understand most of what I tell her, but she insists I tell her everything. Try explaining IMAP and POP3 mail servers to an 86 year old computer novice. She gets a million spam emails and opens most of them, because she thinks people are trying to communicate with her. I've told her about scams, spam, malware, ransomware, phishing attacks etc but she doesn't understand what I'm talking about. But when things stop working I get a call. I didn't do anything it just stopped working she says. When I open the email she has 9999+ emails from spammers, most of which have been opened and none of which have been deleted. She gets maybe 15 genuine emails a day, but many times that in spam.
She's bought stuff she didn't need, made donations to organizations she doesn't even recognize and who knows how many catalogs etc she receives all because of this spam.
Thankfully my wife, the CPA in the family, has control of her finances for the most part and is constantly warning her against scams. She still has her Discover card, though.
She called yesterday very frustrated because her email hadn't received any mail since May 5th. I determined it was AT&T's POP3 server which was failing. I tried to setup my computer with att.net email (really Yahoo email) and had the same problem on my computer when I tried to connect MS Outlook to ATT POP3. I switched it to IMAP and the problem was subsequently resolved, but it took a couple of hours of TEAMVIEWER time to get everything working.
Who knows what the next issue will be. She's already clamoring for a faster computer because her's is slow. I've cleaned so may toolbars, useless software apps she didn't really want and background services from her machine over the years that I'm sure the issue with her performance is the crap she has inadvertently loaded on it, I'm just not ready to tackle it if she's not willing to keep it from happening again.
And like you Nick I'm sure it will consume the better part of a day to clean up. Her last laptop just gave up the ghost because of hardware issues and she just bought another one. (I have the old one but I haven't had time to try to rehabilitate it) Now she thinks any problem means she needs a new one.
Thanks for sharing the story. How about other DMS makers, do y'alll have similar stories?