Issue accessing remote desktop for Vcarve

I’m at the Makerspace and trying to access Vcarve. I’m getting an error message that says:

The connection was denied because the user account is not authorized for remote login.

Help please

@Team_Infrastructure
@cghaly

I had a similar issue with the Pi at the Multicam and had to power it off (remove Ethernet cable) and then back on. It worked after that.