I’m not sure I was supposed to scrape the paten

Astrud is @Print_Witch but @Hardsuit (Paul) often works the Talk channel on Astrud’s behalf.
I’ll also suggest grabbing your member-only medallion by following these instructions - it syncs your Talk handle to your AD account so Talk recognizes you as a member, giving access to members-only sections of Talk, like Issues & Requests .
And reading through the pinned “Read First” thread offers information & tutorials/tips on using Talk that might help when seeking to find someone, like Astrid or Paul or another member.

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