Hey y’all. If you hold the power button down, you will get a pop up with two options. Click outside of the box and you’ll be prompted for a code (1934) to enter tech mode. The last option under one of the tabs says “Clear Wrap Jam” or something along those lines and when you click it, you get an option to “reset.”
If you hold the power button down sometimes it will just turn off so that took a lot of tries and if you get a “printer busy” error, you need to delete any jobs.