Door fob not working, and can't access helpdesk to create ticket. HELP :(

DMS General
1

Morning all, apologies for posting this here but i can’t access the helpdesk to create a ticket there,

I came by the space yesterday but my keyfob was not working on any door. Got home and tried to log in to the helpdesk but my username/pass was not accepted.

Can someone please contact me to help fix whatever is going on, i need to use the space this morning.

Thanks!

Mark

2

Please follow these instructions to enable to account for iTop: How to Enable Your Active Directory Login - Dallas Makerspace

Badge issues can always be emailed to [email protected], though.

3

Thanks, I’ll send an email

4

I followed the instructions, word for word, still can’t access iTop :frowning:

I can access WHMCS however

5

As with me, it may take up to six hours for the LDAP to sync with iTop.

6

Don’t think it’s the issue in his case. While there is a scheduled task to import AD accounts (and it used to be every 6 hours, I think it’s 15 minutes now), newer members should have an AD account when they sign up and it would have synced long ago.

7

Thanks everyone. The issues have been resolved now.

8

PM me your email address and name, I’ll go into Maker Manager and activate it or see what the problem is.

Glad to help if I can, I’m at the Space now.

9

[email protected] is valid yes? That would seem to be a good option for access issues.

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10

If I undertand @bscharff the above email address only works if you send the email from the address linked to your active directory/WHCMS account.

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