A month ago, I went to convert from monthly to annual payment of dues.
Not seeing an obvious way to convert, I violated one of the prime directives of The Space: “If you do not know how to do something, ask.”
I proceeded to buy an annual membership and cancelled my monthly one. I am still trying to contain the damage.
It appears that I was charged early for the monthly payment, so the request to cancel became a pending time bomb.
Well, Thursday (the 12th) is my anniversary date and when I came in, my key fob caused the reader to beep and blink green, but the door did not unlock. Both David Kessinger and Stan checked for me and my account did not show up at all in Maker Manager. Logging into the billing system showed an active annual membership and a cancelled monthly one. I am guessing that pending cancellation of the monthly plan did not know about the active annual one and deleted me from the system.
So be careful out there if you want to convert to or back from annual payment…