Card reader stuck on decline page

Creative Arts
#1

I tried paying by card, but couldn’t as the reader is stuck on a decline page from a previous user. If you try to cancel it asks for a password.

I asked 4 people and no one knew what to do. Someone said open a ticket. So I searched ticket on the wiki, which says it’s no longer used and to use the talk form issue topic, but when you click that I get an oops page. So I don’t use talk much nor know what else to do so I posted this.

Thanks for reading this honest cry for help,
~Cheers

2 Likes
#2

It’s the reader in Creative Arts, yes?

#3

Yes, it was the creative arts reader.

#4

@Team_Creative_Arts

@SamIAmNot, thank you for taking the time to let Create Arts know about the problem and thank you for trying to pay for your consumables.

In this section please request a green dot.

1 Like
#5

Sorry, Sam I’m only just seeing this message.

@Team_Infrastructure, what can we do about this?

2 Likes
#6

I updated this page to include the “Member Green Dot” info which I hope would have helped you in this instance. Thank you again for using the wiki to the best of its ability!

2 Likes
#7

Much appreciated, I wasn’t aware of the new system & I’ll apply for the dot.
Next time I’m up there I’ll make the payment.

2 Likes
#8

Much appreciated!

#9

Open and Close the Square App and it will work again.

1 Like
#10

If what Robert suggests won’t work I can fix it. I’ll look this morning.

1 Like