I let my membership expire and now that I decided to come back my fob is not working and the computers are saying my account has been deactivated. My membership is active and I need to use the laser cutters. Super urgent, need this resolved asap.
Maker Manager is telling me invalid username or password. Already reset the password and I am using the username that appears in the portal where you pay for the membership.
When I look at your account through MakerManager, your account is active – you just need to add your fob back to it.
I cannot log into Maker Manager. It is saying my account is invalid
Is that using the brendamv1lla account? That’s the one that I see active, but no fob.
Yup, that’s what I am using. I tried resetting the password but it still won’t let me log in.
Weird. That’s beyond me. @hon1nbo is standing here. I’ll ask him once he finishes with this tour. Or – you could come back to the Common room.
Good morning, Beth.
I am a Forum user and decided to join DMS. My several attempts in the payment process always gave me below message after hitting the Complete Order button:
Please correct the following errors before continuing:
Username value is not valid
In one attempt, I tried to user Username as MedAtrium. Then, I tried MedAtrium_1. Both had the same result.
Can you help?
Thanks
Sean
User names are all lowercase
Can I use the same user name as my Forum user name?
Yes, most people do. In fact if they match the system will be able to recognize you as a member. Lowercase and numbers (optional).
Thanks. Wish these rules used by the system are mentioned in the process.
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I hear you. I suggested that we add this to the sign-in screen, but it’s some freeware we got, and it’s apparently a PITA to adjust. Our programming folks seem to spend a moderate amount of time just making sure that it keeps working.
We actually made the change to the username instructions earlier this afternoon.
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I’m actually having this issue again. Just reactivated my membership. I can’t log in to Maker Manager and need to activate my fob. Thanks!
So, for the current things, send an email to [email protected] and tell them that you can’t log-in. They seem to be having to beat the system with sticks to make it work. If you changed your password, it didn’t actually change.
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Thanks Beth!