That is just a sign of the times, it was much more evident in the past that you were not a customer. When I joined, $50 a month got me 24/7 access to 3 dingy rooms. a miter saw, a soldering iron, all the dead dry erase markers I could find, and the ability to yelled down by a group of 20 members in the monthly meeting.
Mine and other’s investment of time, money, and ridicule have built DMS to the level you see it now. We all give and take shots, we all make mistakes, and through that friction we have built this model of a successful makerspace. Kinder models hide the pitfalls and require a lower level of buy in. We walk a scary line when it comes to Liability and the items we offer, the higher level of buy in helps protect us from some of the liability.
We have had members seriously injure themselves, one of our scariest scenarios as a group. In all the cases I know of we never had that member come after the space. This level of abrasion we have may be one of the saving graces of our space. It might weed out those that may end up hurting the group by getting deep enough to seriously hurt themselves before they feel the protective urge to keep the space around for all. It is kind of a hard thing to prove, but I wonder.